Resolved
We identified and resolved an issue affecting the delivery of certain policy updates to EPM agents. The fix has been successfully deployed, and all pending policy changes, including those created prior to the update - are now being delivered as expected.
Posted Nov 06, 2025 - 07:17 EST
This incident affected: USA (Dispatcher NA, NA107, NA108, NA109, NA110, NA111, NA112, NA113, NA114, NA115, NA116, NA117, NA118, NA119, NA120, NA121, NA122, NA123, NA128, NA132, NA133, NA134, NA135, NA136, NA137, NA148, NA156, NA157, NA158, NA159, NA160, NA161, NA163, NA168, NA170, NA171, NA172, NA173, NA177, NA180, NA181, NA182, NA183, NA184, NA186, NA188, NA190, NA193, NA194, NA197, NA198, NA199, NA202, NA203, NA204, NA206, NA207, NA220, NA221, NA222, NA223, NA224, NA225, NA226, NA227, NA228, NA229, NA230), EU (Dispatcher EU, EU106, EU124, EU131, EU140, EU145, EU155, EU162, EU164, EU165, EU166, EU167, EU169, EU187, EU191, EU192, EU200, EU208, EU219, EU232), UK (Dispatcher UK, UK125, UK143, UK149, UK174), AU (Dispatcher AU, AU126, AU138, AU151, AU185), CA (Dispatcher CA, CA127, CA139, CA150, CA176), IN (Dispatcher IN, IN129, IN141, IN146, IN152, IN175), JP (Dispatcher JP, JP130, JP142, JP153), IT (Dispatcher IT, IT178, IT179, IT216), FedRAMP | Government (EPM Dispatcher, NA01, NA02), CH (Dispatcher CH, CH195), AE (Dispatcher AE, AE205), and SG (Dispatcher SG, SG144, SG147, SG154).